AJ
Ashraf J
1 reviews | Active since Dec 2012
19 Apr 2016, 11:00
Pathetic client service
My policy has the wrong surname on it. After receiving no reply to my email requesting it be corrected I called the number supp**** in the email with my policy document.After finally speaking to a senior consultant after 20 minutes I was advised that I need to speak to a different department so I am once again on hold. How about putting the correct contact number for life policies in your e-mails to clients? I am deeply frustrated by your service. And now I have to wait yet again for somebody to call me back. Please explain to me why I should not cancel this policy immediately.
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MiWayLife's replyOfficial
20 Apr 2016, 12:10Hello iashrafj,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Elsie has since been in touch to assist with your policy, and we thank you for giving us another chance. Please give us a call if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Elsie has since been in touch to assist with your policy, and we thank you for giving us another chance. Please give us a call if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
MiWayLife's reply20 Apr 2016, 12:10
Official
Hello iashrafj,
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Elsie has since been in touch to assist with your policy, and we thank you for giving us another chance. Please give us a call if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.
Elsie has since been in touch to assist with your policy, and we thank you for giving us another chance. Please give us a call if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team