Outstanding Life Policy Documents

I was sold a life policy by MIWAY last year September. I am still awaiting docs pertaining to the policy. I have tried contacting the call centre but has been shunned around. Twice, I was promised that the Life Insurance department will contact me regarding my query. All I need is the policy documents I cannot be paying for something that does not exist on paper. MIWAY please attend to this glitch ASAP. There is a debit order deducting on my account monthly for this policy. I WOULD LIKE TO HAVE THE POLICY NUMBER AND TERMS AND CONDITIONS OF THE POLICY!!!! <div><br></div><div><em>(Supplier name changed from MiWay to Miway Life by Hellopeter.com)</em></div>