IR
Iriska R

1 reviews | Active since Dec 2014

01 Dec 2015, 22:42

Not keeping to the agreement

I recently took out a life cover policy with MiWay. Excellent and friendly call agent and I was impressed with the affordable life cover, but the agreement was that the first payment will only be deducted from my account end of December. Going into the peak and crazy season, people have a lot of unexpected and unplanned expenses. I am so disappointed that the original payment agreement was not met. The policy still hasn't been send to me, but I am already paying....

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Replies (1)
MiWayLife
MiWayLife's reply09 Dec 2015, 16:46
Official
Hello Iriska,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.

We have since called to assist you with your policy and to restore your trust in us. Please don't hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team