No service at all for 11 months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So disappointing....

My mother has had her life policy with you guys for about 3 years now. About last year sometime she changed her medication, and she has been trying to get hold of you to inform you so that it is updated accordingly on your system and on her medical records. I have tried to get intouch with you about 100 times, my brother has tried to get intouch with you a million times. No one has bothered to call us back! But here is the annoying part - you guys do not forget to come and collect your debit order, and yet you forget to call her when she needs help.

This is annoying. She needs to inform you of the changes so that there are no problems in the future when she needs to claim. This is just disappointing. We have tried to solve this issue for the last 11 months! How sick is that!!

We are literally on the verge of cancelling this policy. Your service is really shocking!!!! Its pathetic! Call me urgently to sort this mess out.

You dont forget to collect money but you forget to give us service. How ****ed up is that!

I need someone to call me urgently on ********** 676