No response on e-mails

I was sold a funeral policy. When I received the documentation there was NO beneficiary indicated even through this was given through on the phone.<br> <br> I have written 2 e-mail to [Email Removed] with NO response.<br> <br> Legal Binding Contract I was advised on the phone. How can I accept this contract if the information is incorrect.<br> <br> Believe me if a deduction goes off my account without this being corrected someone else will need a funeral policy !!