No payment for the Life policy of my Late Husband since AUGUST 2021

I have been waiting since August for a Life claim of my Late Husband. MWL has been giving me a runaround in terms of finalization of this claim with reasons ranging from investigating cause of death which by the way my Dr and Hospital submitted. then they wanted info from my husband's previous Medical Aid The more information they get the more they look for something petty . now recently their board of trustees apparently could not meet due to some that were not available due to Covid infection. Now it is quite no feedback at all! I am also contact ombudsman regarding this unacceptable service