No feedback from consultants

I've had a life policy with miway life for 6 years. Always been a great client until I got sick last year and had missed 2 payments. They immediately canceled my policy and after months of being told they can reinstate me they've said (clinic sister) that they won't due to me having had a blood transfusion to save my life. No rational explanation.. Been pushed from pillar to post monthly.. I even had blood tests done to prove that I am healthy so far as the 'anaemia' issue was concerned which was only due to my excessive bleeding but was resolved after the transfusion. Healthy... But no one gets back to me.. Totally ignored since my blood results have been forwarded to Mummy in the sales division. I've sent at least 6 emails in two weeks. Nothing. It's disgusting and I'm very very angry. I want my policy reinstated... They can't just refuse it based on ignorance from their side. Next step is ombudsman. I'm in disbelief that they are ignoring me.