NO ACCESS TO LIFE DEPARTMENT AND NO FEEDBACK

I called the MIWAY call centre on the 5th of August to make some changes to my policy and to cancel my life cover, the other updates were done but I was supposed to receive a call-back from the life department as the agent who was assisting me couldn't transfer me. On the 7th same month, I receive a call from a MIWAY agent, which I asked him to call me in 5 minutes as I was in a meeting. I didn't receive any call since then. The whole of last week I have been calling in, only to be placed on hold for a good 5 to 10 minutes then eventually get cut off. On the 12 of August I send a call back request online and received an automatic reference number (***) still no one called me. Today, I called the call centre again and spoke to Rudzani who tried getting me assistance, still nothing helped. I am hoping that someone can actually call me and cancel my cover as the current cover I have with my bank for my bond is fixed and can only amend it in 12 months. I have been a MIWAY client for 5 years now and this bad service is so unlike them, but I am sick and tired of it already.