Myway - BAD CUSTOMER SERVICE

I have been struggling with Myway life for a month now. I called them beginning November 2020 to cancel my life insurance policy and I was told someone would call me back, but no one ever called me. I have sent out a few emails now and all I get is we will contact you in 48 hours that was 2 weeks back and I sent another one on 25th December and that said 48 hours but no one called me back.

I am not willing to pay another payment.

Sort it out.