WJ
Werner J

1 reviews | Active since Aug 2014

28 Mar 2022, 18:48

Miwaylife most discriminatory company in SA

This company discriminate. After years of paying the policy, Miwaylife asked for a affidavit to determine the reason why my life partner has made me the beneficiary . Which I supp****, just to be told that the affidavit is not accepted, Mywaylife need the letter of authority. All document was supp****, and yet months later still no payout. How degrading, discriminatory and low. Do they ever tell the prospective clients that it may take months when selling a policy? Do they ever tell prospective clients that you have to prove the relationship of the beneficiary.... No they don't, they just take the monthly fee. Because my life partner and I was not married, it is fine to discriminate. This is a discriminatory company, which have no regard for feelings, survival of the family, nor their clients wishes.

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Replies (4)
MiWayLife
MiWayLife's reply28 Mar 2022, 19:36
Official
Good day  Andre 

we're sorry to hear that we have upset you and we can assure you that we pay all valid claims. Your message is with the right team and someone will be in touch soonest to provide you with proper feedback. 

kind regards 
MiwayLife Team




WJ
Werner J's update29 Mar 2022, 19:03
Reviewer Update
How many validations do you need? Is this a valid claim? According to your team it is. Rather do an upfront medical, in stead of claiming "no medical required" and after the passing to have the family suffer not only the indignity, but the financial burden of the person whom supported the family. Dealing with the death and loss is HUGE, now we have to suffer by the hands of MiWayLife, whom eagerly took our money. When you sold the policy, no questions asked, but when it comes to payout, every detail of our lives must be transparent to MiWayLife. Wonder if you would be able to sell any policy is this information was shared with the clients beforehand - Taking peoples hard earned money, with the intention of not paying. You should have a proclamation HUGE printed and verbally stated to all your clients, that MiWayLife will make sure that polices may take the same amount of time to be paid out as what it takes to finalize the estate. The purpose of a policy is to provide and secure the future of the family left behind, NOT to have the family suffer more. Pretty promises, empty lies.
WJ
Werner J's update29 Mar 2022, 19:12
Reviewer Update

  • And don't say you are sorry, as you do not feel anything for me. If you had, you would have picked up the phone and called me. You did not even make the effort to call me, or to contact me. MiWayLife do NOT care one bit about me, or any of your clients

MiWayLife
MiWayLife's reply04 Apr 2022, 11:11
Official
Good day Werner

Please note that claims process has to be followed correctly as stipulated on the terms and conditions of the policy. We are sorry that this has been taking longer than expected. 
 
Our claims team has been in constant communication with you regarding the status of your claim. You have been kept informed of where we are and what is still outstanding in order for us to finalise your claim.   

Kind regards
MiWayLife team