MIWAYLIFE LACK OF EFFICIENCY

I am so disappointed. My policy is new on top of my other multiple policies, I decided to give them a chance. I got a call on Monday about the policy and I was happy because I wanted to call them and change the policy start date to January. The consultant assisted me with that and the date was “changed”. We agreed that the first debit order would go off on the 15 December 2022. But clearly this wasn’t done!! The debit order bounced and there’s now a charge of R105.00 in bank charges that I have to pay for… this wasn’t even my fault!! But I am paying for it. I’m highly frustrated and annoying