MiWayLife is definitely not doing things MY WAY!

This comes after a claim was put in for my father who passed away 3 weeks ago, only response was an apology for no communication, and then for another week the same thing, no communication, Proof that I am just another customer under the belt when it comes to debit orders and no empathy towards you as soon as you claim. pathetic service indeed.

Hi Nosipho

It has been 2 weeks since I have provided the requested documentation to complete this claim and it seems like I am the only one actually following up here.

I have been a MiWay client for over 7 years now and it is sad to say that I as a customer am seeing the service levels of MiWay sadly depreciate.

I have always been one to promote the brand and recommend people to change insurance to MiWay and sadly at this point (Not because of Miwaylife only but MiWay as a whole) I feel like I should be the one searching for a different insurance company who actually cares about customer service and where I can see value to the money which gets debited every month.

As a customer I have not missed a single payment in 7 years but a simple commitment as communication cannot be upheld from your side.

Very disappointing indeed, please advise if I should rather spend my time out of my busy day holding for a consultant to get feedback or if I can be expecting anything from you before this year ends?

Lydon