miwaylife doesnt stick to agreements

Let me get this right - miwaylife has EXCELLENT call center staff - they can sell ice to an eskimo, well done with that aspect. You employ genuine people's persons and they know just how to treat customers and make them feel at ease.

BUT ... that is no use if the financial part of miwaylife keeps *****ing up

I agreed to take a policy for myself and parents in November last year and was asked about the debit dates ... i confirmed twice that it should only be between 26th -28th of every month

Now as i am sure i am not the only one who works with a tight budget, you can imagine the disappointment when you know "pay-day" is still 4 days away and you have that extra bit of cash to pull you through with fuel and groceries for the next 4 days, then bang, miwaylife deducts the policy amount on the 21st of the month.

I phone and complain and they assure me it will be corrected and then next month it goes off on the 22nd ???

after the 3rd time i reversed the payment till it lapsed and was phoned after 3 months to ask why i reversed it. I was then convinced a 2nd time to take the exact same one and assured that it will never go off before the time again 1st month in and again it goes off 5 days before the day it is supposed to go through. I immediately reversed the amount again and continued to do so till it was 3 months unpaid again. And as true as bob, they try phone again 3 months later to ask why i let the policy lapse.

I am done with mywaylife and never want to even hear from them again