MiWay will run around when they have to pay

Yhooo! I'm so disappointed with the treatment I got from my MiWay. On 11 July 2021 this year I lost my mother and according to the policy of my way there is a certain amount money they pay within 48 hours of report death, however with me that was a different story because I tried to contact them since until end July 2021. Their claims official are always experiencing high volumes of calls and even if you leave your number as requested no-one comes back to you. I went back to Cape Town then I decided to send them an email on the beginning of August 2021, they responded I give them credit for that but when I made the claim, the one that was suppose to take 48 hours took a whole week and they informed me that they are going to pay the life cover within 6 weeks. Now we are in October 2021 I called them to find out regarding the progress of the claim but no one is getting back to me the only this the consultant would tell is we have escalated the matter and a claims official is going to call today or tomorrow but none of that happens. I'm wondering now if they are failing to pay R 27 000 now how are they going to be able to pay for R400 000 life cover that I have with them