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Fhion S

1 reviews | Active since Dec 2018

03 Dec 2018, 12:38

Miway response

Good day Our family are so disappointed in the service that we received thus far from Miway. Our mother passed away 2months ago already. We have been trying to claim from the funeral policy and life policy that she has with them. Numerous calls has been made to the company in this regards but thr call gets answered by the first responders persons and we get told everything is captured ans that the claims department will be in contact. I did email a complaint to the claims department but haven't receive any feedback yet. So much calls made and airtime wasted to try and be assisted and find out information regarding the matter. Two monts is gone and still nothing. Very very disappointed.

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Replies (3)
MiWayLife
MiWayLife's reply03 Dec 2018, 12:41
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!We have passed your note on to the right team and an agent will be in touch soonest to assist. Best regards,
The MiWay Team

Best regards,

FS
Fhion S's update03 Dec 2018, 12:49
Reviewer Update
Thank you for the response. Awaiting further assistance regarding the matter
FS
Fhion S's update13 Dec 2018, 08:49
Reviewer Update
Good day. After posting my complain. A whole week went by and yet one one called . My sister is the beneficiary for the two policies our mother has with Miway. On Monday she called again for assistance. Give an alternative number aswell. Only on Tuesday someone did call just to inform her that the claims has been declined. No reasons or any explanation were giving . Just that Miway is sorry to inform you that the claims has been declined. What **** is that. What kind of answer is that . The funeral policy and the life policy claims are declined. What is that. We as family are disgusted of the service received from Miway. Everything needed to claim for the policy was handed in and all was in order . After 2 months no one got in contact with us regarding anything and now just to say its declined. This is pathetic. There is no way things can be left like this.