MiWay, or YourWay...like it or lump it

I am a MiWay life policy holder.

Shortly before the annual policy anniversary, I asked MiWay for a quote to increase the life assured value by R****

They responded, a few days later, advising that in order to consider the request, they would need to do another full telephone interview, which as many may know, is painful and just short of giving a specimen. Their reason for the “interrogation is due to their need to have to first verify my “factors such as age, health, and lifestyle” which, they would already know as I am an existing client. Furthermore, in my request, I declared upfront that *none* of my details in their records had changed.

Roll-forward a few days, I received an email from MiWay advising that they have unilaterally increased my cover by R100k dur to the policy anniversary…BUT… the premium increase would be 3x the amount of their quoted rate per R100k

My issues: • So the telephonic interview wasn’t necessary after all? In for R100k, in for R**** • The “factors such as age, health, and lifestyle” was just gameplay, considering their unilaterally increase my policy face value by R100, WITHOUT any of their essential criteria Definitely YOURway

Since logging my follow-up complaint, 10 days have now elapsed, without the courtesy of ANY acknowledgement/feedback