MiWay Life Not Respecting Clients Claims / Horrific Service

Good evening.

I am regrettably writing this review with an extremely poor view of MiWay Life insurance.

I have submitted a claim at the end of June this year for a life insurance that my now deceased brother had taken up. My brothers children meant everything to him hence they mean everything to me. I have submitted all the relevant documents which I have even paid for myself (these cost alot of money and time running around), yet I never complained once because I know that these kids need this for their future. I have called the contact centre for one month and a week so far and everyone I had spoken to has told me they will revert back to the lady handling my case with absolutely no response to date (about 12 seperate phone calls to be exact.)

I have emailed the person handling my case directly multiple times and sadly she has gone ghost after I had submitted all documents with no correspondence at all.

I care about every single one of you reading this and I respect your loved ones, therefore I tell you.. If you lose your loved one, the last thing you want to go through is a hassle when arranging the money which is rightfully due to the insureds beneficiaries.

This kind of treatment is ********** coming from a company like MiWay Life. I am a very patient person and I do not mind at all if someone atleast tells me we are still working on the claim, but there is no excuse for the company not having the courtesy to atleast let me know whats going on.

To all my considerate people out there. Please dont use this insurance company as I know life cover is a family oriented decision and if you want the best for your family, unfortunately you are not going to find it here with MiWay Life. I know this is not going to improve my experience, but I hope that this review saves another person from going through this while mourning a family member.

Thank you very much.

Kind Regards: Zack.