Miway life insurance

I have a truck and 2 vehicle insurances. A male consultant contacted me and said the calls is recorded and I have 3 vehicle insurances were miway offer me free life policy and I knw nothing is free in this world. Twice I asked him are you sure and he said, sir like I told you it's free no charge and he open my profile and read my information from the data system. I never wanted a a life policy but he insisted its free and he continued telling me when my car insurance debit date is. On the 4th of September R315 went off from my bank account. Immediately I send a email to the *** and explained myself but no answer or reply. I foned the call center and I had to be on the line almost for a half hour, 30min and still no answer. I had to load airtime to call again. 20min later a lady picked up and I told her what happened and she said tht she will let a manager call me back, but no one called me back. I called on the same day after 1pm and a got thro, once again I explained my story and same story some 1 will call me back. It's very desturbing to think I gave no one or permission to touch my money or deduct from my back account I'm very angry and if I have a choice I will fire a person like that because it's a negative on a business. Still my money was not returned or followed up.