MIWAY IS INSENSITIVE IS DISRESPECTFUL

I bought cover with Miway in February 2020 and they started debiting me in March 2020. I've had issues with them since inception of the policy. They are extremely insensitive, take long to respond to queries, don't pay attention to detail & most of the agents I've dealt with don't even have proper product knowledge. My latest issue is when I called in September 2020 to report my mum's passing & to find out what the claim process entails. On the ***0 Nosipho sent me a list of requirements which I sent back on ***0. On ***0 I requested feedback & she advised that she still requires a marriage certificate which I sent on the very same day and she promised to provide feedback promptly (which she never did). On ***0 I requested feedback again and she confirmed that all requirements have been received & that the claim has been processed & the funds will reflect in my account in 48hrs. ***0 the funds were still not in my account & she claims that she called me to let me know that my claim was declined. Over & above a list of requests I've sent to Nosipho, complaints department and the arbitrator, nobody has bothered to get back to me even after I received read receipts from all of them. I've requested her to send me the recording confirming our conversation, to confirm why I was never told from the day I called in that I do not qualify to claim as yet. To date I have paid 8 premiums in total(which means I am covered for the 8 months which is way past the 6 months. I'm now being told about a 6 months waiting period days after confirmation of payment was emailed to me. I received a decision letter on ***0 which is the day the payment was supposed to reflect in my bank account. The letter is signed by Craig Baker- Chief Executive Officer,1. they refer to my mother as a male & 2. it also states that "Jabulile’s claim has been concluded", I don't know who Jabulile is and how are they even related to my policy. I have emailed them more than once, to date I am still waiting for a response. Mind you I've had car insurance with them a while back, I cancelled it due to being unhappy with their service.