Miway do the right thing please

I asked miway life insurance for a quote. I was called by the agent who introduced him to me as Mr Green. During our conversation I told him that I was using a passport and my wife has a South African ID. He told me that he can only quote my wife if I agree. I gave him my wife's numbers and insisted that he must come back to me once he is done with the quote. To my surprise I received a email of the new policy document from miway life in my wife's name. I called miway life and I was referred to Mr Lucky Shabangu who promised to retrieve the recordings of the conversation between me and his agent Mr Green. But up to now no word from Mr Lucky Shabangu. He even promised that they will be no money debited until the matter is resolved and if we're willing to go ahead with the policy. To me this was done ********** taking advantage of my wife to supply miway with her banking details. During this month I received an email saying that the policy has been canceled due to none payments because we were reversing the debit orders since we were still waiting for response from Lucky Shabangu. Today we received a message on the phone again that R405 has been debited by miway with REF #MWL ********** ********** 5. is this how miway conduct business by taking advantage of people making decisions on their behalf. I am asking miway to reimburse me all the bank charges that I have suffered and my wife's credit history has been damaged by what could have been resolved since I logged the complaint within 7 days after receiving the policy document.