Miway

I am dissapointed with miway. On the 24th of March I spoke to a lady who was helping me with funeral cover policy. I specified to her they must start to debit on the 25th of April and when I said this she then said so that means the cover will start on the 1st of May and I said yes. I repeated this with her and I was so specific about it because I did not want them to debit me the next day which was the 25th of March and she made sure that will not happen. She told me a debit check will be sent to me for approval and I asked for the policy documents to be emailed. This was at about 5pm on that day I had just came back from work. I received the policy documents after the call and immediately the first thing I notice is that the start date was now the 1st of April instead of the 1st of May even though I specifically indicated to this lady many times about the start date because I knew that of I don't they will do the opposite. I then decided not to approve the debit check that was already sent to my bank and also via sms. I tried to call Miway, but because it was already after 5pm they were not picking up. On the 26th of March early in the morning before 9 lam a lady from Miway by the name of Thando calls me and she says to me " I want to confirm that you said we will debit off your payslip" I immediately said told her that on the call this was not something that was spoken about at all and I never agreed to that I only gave out my bank details for debit, and I also told her that we're already starting off on a bad note because now they have messed up the start date. She apologized and said they will have to listen to the call and they will get back to me within 48hours and will have to refund me the money and the policy documents will have to be redrafted with the correct dates. As I am writing this it's already way passed 48hours today is the 2nd of April and they have not called and bear in mind that they also debited my account on the 25th of March without me approving the debit check as well. I don't know what I was thinking taking anything with Miway because it's over a year now and my moms car insurance issue has still not been resolved as well so I should have learned from that.