AL
Amy-Lee Lateeph

1 reviews | Active since Dec 2017

29 Dec 2017, 12:55

MiLittle life enquiry - No help

I've been trying for the past month to get some more information and possibly sign up for MiWay's MiLittle life package. I've left my details on numerous occasions and when the call centre agents calls me they say that they're unable to help and will ask another agent to call me back - this happened 3 times. I'm still waiting! Today I called the customer service number myself and was holding for more than 5 minutes. No answer. I eventually left a voice message to be called back. I'm STILL waiting!!! Don't you want business???

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Replies (2)
MiWayLife
MiWayLife's reply29 Dec 2017, 15:12
Official

Thank you for writing to us - we’re really sorry to hear of the hassles you have experienced and we assure you that this is not the MiWay way. Our team will be in touch with you to assist ASAP!

Best regards,
The MiWay Team

MiWayLife
MiWayLife's reply03 Jan 2018, 14:09
Official

Hi Amy-Lee Lateeph,

We sincerely apologise that you didn't get a hold of us. As discussed over the phone, the MiLittle Life policy covers your unborn baby while you are pregnant.

For any further assistance please don't hesitate to contact us on ***.

Kind Regards,

The MiWayLife Team