1 reviews | Active since Apr 2017
MI-WAY INSURANCE COMPANY BAD SERVICE
<p>I recently opened a life and funeral cover from MI-WAY insurance and I was assisted by NICHOLAN call centre agent. During my convesation with Nicholan he asked me to call the following day if i want to updated any of the information on the policy , and I did call him the following day to update my sisters date of birth aas well my step son details. I called on the 13th and 18th asking for a copy of updated contact and nothing was sent to me. Only this morning i spoke to LERATO send me contract , and she did send it but THE INFORMATION WAS NOT UPDATED ALL AS REQUESTED. i am very dissapionted on MI-WAY service and it seems they do not value their clients at all. I need thsi fixed now.</p>
We're so sorry for upsetting you. We will get an agent to get in touch with you shortly!
Best regards,
The MiWay Team
We're so sorry for upsetting you. We will get an agent to get in touch with you shortly!
Best regards,
The MiWay Team
An agent did call me yesterday and she promised to investimate the matter and call me back before close of business 16:00 , but insteat no one called me before 16:00 and someone on the same number was trying to call me AROUNG ABOUT 18:00 imagine and that time i was in Johannesburg and is too dangerous to answer the phone. Since then no one has called again or send me an email. i am still in teh dark now.
Miway is putting my life in danger now if they will contact me at that time of the day at 18:00. poeple get ****** in Johannesburg and its a peak hour that time.
This service is unbelieveble.
An agent did call me yesterday and she promised to investimate the matter and call me back before close of business 16:00 , but insteat no one called me before 16:00 and someone on the same number was trying to call me AROUNG ABOUT 18:00 imagine and that time i was in Johannesburg and is too dangerous to answer the phone. Since then no one has called again or send me an email. i am still in teh dark now.
Miway is putting my life in danger now if they will contact me at that time of the day at 18:00. poeple get ****** in Johannesburg and its a peak hour that time.
This service is unbelieveble.
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thanks for giving us an opportunity to assist and please be assured of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team