Lovely agent, very kind

Lovely agent, very kind. I do however think services could be a little more faster and more efficient. They do state that payment is made 48 hours from receipt of all required documents. I disagree. I logged a claim Friday 8 May at 11:00 on the app, where they rep**** an agent will be in contact shortly. An agent only called hours later at 15:00. Documents were immediately sent. Monday 11 May at 12:50 , I sent an email asking if they have received documents. Only then, they let me know about an outstanding document. Which I sent immediately. 12 May at round about 17:00 the agent called to confirm the claim has been approved. 13 May I received notice, funds have been credited to my account, which will probably take 48 hours to reflect in my account. In the meantime, I had to make loans to make arrangements concerning the funeral. Although the agent was friendly, service was slow.