Life Cover Policy (Unauthorized debit order)

On 26 February 2026, my bank account was debited for a so-called “life cover” policy that I DID NOT apply for, DID NOT consent to, and DID NOT authorize in any way whatsoever. I have never agreed to any life insurance policy with your company. I have never signed any documentation, recorded any verbal agreement, nor completed any online application consenting to such a policy.

Yet somehow, you not only claim a policy exists in my name, but you also had access to my personal and banking details to process a debit order.

This raises extremely serious concerns:

How did you obtain my personal information?

How did you obtain my banking details?

On what legal basis did you process a debit order against my account?

Where is the recorded consent or signed mandate authorizing this deduction?

Who captured this policy and through which channel?

This situation is not just an “administrative error.” It is a breach of trust and potentially a violation of financial and data protection regulations. The unauthorized deduction from my account constitutes ******** debiting and possibly *****ulent activity. I take this matter very seriously.

Please have one of the supervisors call me urgently to clarify this issue.

***. Lubabalo