Lack of service/ empathy for grieving family

Well there seems to be no - 1 rating so 1 it is. I was asked to email documents to Veronicar (Ramoba)and Elsiet to be swiftly assisted as I have complained about lack of service in a time of need. 2 days later and still no feedback after sending a follow up and was promised this will be looked into urgently. Losing a loved one is one of the hardest things in life and clearly Miway could not care. Instead of making this journey for the grieving as comfortable as possible, they seem to do the opposite. I complained for the fact that when a client is alive with no beneficiaries, this is not probed but left for the family to deal with unnecessary legal matters that can be avoided. Not to mention the attitude received from Trevor Monkwe when I asked him who's problem it was that there is no beneficiary. How considerate. MWL ********** 20