IRATE CUSTOMER !!!!!!!!

I am extremely irate !!!!!!

I've had a life policy with MiWay for a couple of years then suddenly in December 2020 they stopped debiting me. I only realized this in February that they have stopped debiting me. So when i called to inquire i was told that my policy has lapsed and there is nothing they can do to reinstate it.

I did advise them that there was no communication from them inquiring about the debits or about the policy being no longer active.

I was even prepared to backpay but there is nothing they can do.

I find this completely unfair as i maintained this insurance cover for a good couple of years and the least i could have been notified even if it was via sms.

What happens to all my premiums paid?

I would ultimately appreciate a suitable outcome as this is so unprofessional and disappointing.