DV
Dennis V

1 reviews | Active since Jun 2020

18 Jun 2020, 13:28

Insult I got from MiWay Life

was called by a sales consultant at Named (comfort) from Miway Life insurance, offering me life cover, of which I had said at the beginning of the conversation that I am not interested in, and he continued to say it was a complimentary benefit from MiWay, and should hear him out. gave him the opportunity to continue only to get an insult, when I still declined to take the life policy he was offering by saying "its because I don't have children that's why am not taking the cover." Now I don't think any sales consultant should be throwing such insults at customers they are trying to get a sale from, and this clearly shows unprofessionalism that MiWay carries through its staff, with no respect regarding other peoples personal lives, and de-valuing other people. have never experienced such disrespect from anyone and will not let it rest till Comfort is dealt with. (and for a matter of fact, I have 2 daughters).

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Replies (3)
MiWayLife
MiWayLife's reply18 Jun 2020, 16:44
Official
Good day Dennis V

Thank you for bringing this to our attention. We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued . We assure you that it is never our intention to upset you in any way. 

We have assigned your note to our complaints team and they will be in touch soon to discuss your concerns. 

Kindly regards 
MiWayLife Team
MiWayLife
MiWayLife's reply19 Jun 2020, 12:39
Official
Good day Dennis V

Please note that we have tried to contact you , however we couldn’t reach you. Please let us know what time is best to call you ?

Kind regards
MiWayLife Team
MiWayLife
MiWayLife's reply19 Jun 2020, 17:11
Official
Good day Dennis V

Thank you for taking our call allowing us the opportunity to resolve your query.

Best regards 
MiWayLife Team