Incorrect Billing

I called in to MiWayLife on August 1st to terminate the contract they proposed a few days before which I had accepted - so this was still in the cooling off period. I wanted to cancel this policy because I already have other life insurance policies which covered me for more than what was being provided by MiWay.

I then received a call from an agent (who I will not name publicly) from the customer retention department who requested that I retain my policy and gave me details about the 'many' benefits that this life cover has and quoted me with a different amount which I also deemed acceptable and thus I decided to retain this policy. I requested the agent to send me a copy of the policy with newly quoted price and what I received was a policy with an incorrect amount, I then inquired about this and was told, and I quote, "the amount that is reflecting on the form I sent you still reflects the old amount but on the system it is captured correctly". I had since sent this agent two emails to resend me the documents once the price has been fixed on the policy to no avail, my emails were ignored.

Today is September 1st and the first debit order from MiWayLife has gone off, to my surprise the amount that is debited from my account is significantly more that what I was quoted. I call them today to find and I am told about an initiation fee (annoying, but that's okay) and an amount for my policy which was not quoted to me. Apparently some of the changes I requested agent to make were not done and the premium for my policy is not what I expected.

MiWayLife has proven to be ************* entity which I refuse to associate myself with. I will be requesting the immediate termination of my contract and I advise all who will be reading this review to stay wary of this vultures.