*********** Agent, disappointed

Hi Miway Life

I am so disappointed with the agent who was assisting me. I called the beginning of June to cancel my policy and an agent sent a request for cancellation then days later an agent called Taylor Msimango called me and advised not to cancel my policy and that she would put in a request for the premium not to go off for the next to months. I noticed that the premium went off for June and I sent her an email for reversal cause she said she put a stop on it and she didn’t get back to me until I had to call the call centre and she was sent email for her to call me by the consultant I spoke to. Taylor called me that day after she received an email and came up with an excuse that she was on leave hence she didn’t respond to my email but immediately a consultant calls sends her an email then she calls me immediately. When she called me last week she told me that she will sent a request for a refund/reversal and it would take 3-5 working days

I sent Taylor an email to find out why the refund hasn’t been processed she still didn’t respond. I sent her a second email today and she still didn’t respond until I had to call the call centre and a consultant sent her an email and she called me immediately.

She was so arrogant me told me that she didn’t force me not to cancel the policy and continue with the premium break. She even said that she received an email from the administrator that I am not legible for a refund.

I’m so disappointed with the service I received from Taylor and her not properly communicating with me. I need the premium refunded back to me and I will not be held liable for Taylor’s incompetence.

I need this sorted.