Incompetence & Lack of urgency and Communication

I have been struggling with a simple thing like rectifying typos on my beneficiary details even after sending them my beneficiaries Identity documents. They went as far as messing my cover by removing my husband and putting my dad as parent and Spouse. How on Earth does one’s dad become a spouse? I went as far as emailing complains email address and still no one got back to me.

I submitted a claim on the 19th June and till today no one has gotten back to me besides their automated 48hrs turn around time email which has long passed.

Their number always takes me to voicemail. Had I know communication with them is this bad I would’ve made a difference choice.