I was assisted by Nhlanhla Nkosi, I've had a lot of questions regarding my policies, and uncer*****y was all over me

I was assisted by Nhlanhla Nkosi, I've had a lot of questions regarding my policies, and uncer*****y was all over me. After our telephone conversation, all my answer was been answer to the best of is ability, I was so clear about everything and feeling must better about the claim process and the way forward