I thought it is Miway, however seems like it is their way!!!!

Good day I recently took out a life and funeral cover with Miway, I received my policy documents in April, I noticed my sons date of birth was put in incorrectly. I have tried to get hold of Miway on numerous occasions the phone just goes unanswered. I have left voice messages for someone to get back to me nothing. Last month a representative from Miway called, offering me a policy, I explained to her that I already have one, and told her I have been trying to get hold of them to sort out my sons date of birth. I gave her my policy number and she said she cannot pick it up however she will get someone to call me back, a whole month later and I have not received any call from Miway. I have been paying every month and for what? I just want this policy to be cancelled immediately as I am not happy with this service I have received . On the 14/06/2018 I sent an email to the following email address ********** and again on the 19/06/2018 and I still have not received a reply from anyone.