I have a policy with Miway life, whenever they are supposed to debit premiums from my account I keep on getting a message that says they were unable to collect my premiums. I'm scared that should something happen to me or my dependants we wont get payout.

I have a policy with Miway life, whenever they are supposed to debit premiums from my account I keep on getting a message that says they were unable to collect my premiums. I'm scared that should something happen to me or my dependants we wont get payout. can someone please assist me, unfortunately I wont cancell my policy because it's been a long time having this policy, or maybe it's their way of making clients to cancel their policies