SM
Sediye M

1 reviews | Active since May 2024

01 May 2024, 13:30

I CANT BELIEVE I HAVE TWO LIFE COVERS WITH MIWAY, IF I DIE MY FAMILY WILL SUFFER!!!

Six months ago my father was a victim of a brutal ******, a fact to this day that we cannot heal from. My father had a life cover with MIWAY, not only did Miway Fail to pay the funeral benefit on time, forcing us to struggle to get means for the funeral. Now with the Life Benefit, it has been nearly six months and Miway is moving from hospital to hospital, digging up past records to try and nullify the policy. Claiming that my father did not disclose information about his health or something- when infact, my father was healthy man, who was never hospitalised, worked a physical job to is last day on Earth and was not on any chronic medication or treatment or showed any signs of ailment. All the checks that Miway is doing now IS THE DUE DILIGENCE THAT THEY SHOULD DO BEFORE APPROVING THE POLICY, so that a person like my father does not spend years paying for a policy for his family only for the claim to take 6 months with no progress and every effort from the insurer to not pay. My father was the breadwinner and has a minor who is only 15, MIWAY trying their best to invalidate the claim is very heinous and adds to our frustration during this grievous time. MY FATHER DID NOT DIE OF ILLNESS. I am failing to see this 6 month exercise as nothing more than a hateful attempt at finding loopholes. What is depressing me the most is that i have had my house and life cover for my own family under Miway for years now, seriously, I am worried that should i die, my family is not protected because Miway works the hardest to try an invalidate claims instead of providing the services that they promised they would.

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Replies (4)
MiWayLife
MiWayLife's reply01 May 2024, 14:47
Official
Good day Sediye

Thanks for taking the time to write to us and for bringing your concerns to our attention. 

We will look into this and provide proper feedback soonest. 

Kind regards 
MiwayLife team 








MiWayLife
MiWayLife's reply02 May 2024, 09:50
Official
Good day Sediye

We're sorry to hear that we have upset you and the claim has taken longer than expected.  We can assure you that we pay all valid claims.

Our claims team has been in constant communication with claimant/beneficiary regarding the status of the claim. Claimant/beneficiary have been kept informed of where we are and what is still outstanding in order for us to finalise the claim.     
Please note that claims process has to be followed correctly as stipulated on the terms and conditions of the policy. 

Kind regards
MiWayLife team 
SM
Sediye M's update03 May 2024, 10:23
Reviewer Update
Good day,

I fully understand that a thorough a investigation needs to happen as stated in the policy. OUr concern is the duration and lack of progress and feedback. It has been 6 months and the feedback we have received has no connection to my fathers passing. It would be courteous of miway to not have told us that the process takes 2 months to be concluded and then to proceed and take 6 months with no indication of progress or consideration for the family that is depending on the life cover to survive. Could we please get an indication of when miway will help us?
MiWayLife
MiWayLife's reply03 May 2024, 10:40
Official
Good mornign Sediye

 We’re really sorry to hear of the hassles you have experienced during your claim. 
 
Please note that while we aim to finalize claims within reasonable time, the turn-around times for claims finalizations are largely affected by the time that it takes to obtain all relevant claim documents. 

Claim investigations may also prompt requirements for additional documents. In many cases, these documents are provided by third parties who also have their own processes around POPIA (Protection of Personal Information Act) and PAIA (Promotion of Access to Information Act).

However, we endeavor to keep you updated of every step of the process and are committed to provide you with feedback  timely. 

Kind regards
MiWayLife team