HORRIBLE CLAIM PROCESS

Firstly I would like to Thank Motshabi and Nosipho Ngwenya for their excellent customer service. Ladies you went above and beyond to give me excellent service in a time of grief.

The miway claim process is an horrible nightmare no many unnecessary paperwork I can only imagine the stress my parents would have should I pass on.

I added my uncle to a funeral policy as an extended family member.

He passed away on the 11th of April the afternoon of the 11th I received the funeral Claim form from Motshabi only second after our telephone conversation

2 hours after Nosipho called expressing her sympathy to me and the family.

Forms was completed and all necessary documents were attached.

On Thursday Monring I was told to go to the police station for an sworn affidavit explaining my relationship with the deceased. Too me this was unnecessary and time consuming as that is the reason he was added as an extended family member.

I wouldn't have had all the necessary paperwork if the deceased had no relation to me.

The claim was only paid out on the day of the funeral 15th April.

So the claim process is unnecessary complicated and too much paperwork.

The consultants really did they best but the process is horrible. I will NOT take out another funeral policy with Miway in fact I am thinking about it too move my life cover somewhere else.