Heartbroken and Waiting – Claim Declined Without Proper Evidence, Still No Response

My family and I are devastated by the experience we’ve endured with MiWayLife regarding the claim for my late mother, (Policy Number: MWL00445****). The claim was declined based on evidence that was never properly substantiated or supported, despite us providing every document —going above and beyond to assist in a fair review.

What makes this ordeal even more distressing is that after the initial decision, neither Ms. Motshabi Mokopi nor Ms. Veronica Ramoba—who were so confident and communicative in rejecting our claim—are now unwilling to respond to any of our calls or emails. We have received no update, no feedback, and no indication that our plight is even being considered, even though we’ve reached out repeatedly since 7 July 2025.

The silence and neglect from MiWayLife during our time of deepest grief have left us feeling powerless and utterly disregarded. All we want is honesty and closure, and to know that our mother’s memory is being treated with respect and fairness—not with bureaucratic indifference.

We appeal to MiWayLife to act with compassion and integrity, to review our case properly using the paperwork we’ve provided, and at the very least, to communicate with us instead of ignoring a grieving family.

Please, do the right thing. Show us the dignity, respect, and empathy we deserve and move swiftly to resolve this matter.