happy customer

cathleen was the agent who assisted me i was upset regarding their procedures and that i was not fully informed about them

she took her time to explain everything to me she then forwarded an updated policy schedule and also refunded my money within 24hrs

i was pleased that she took it upon herself to resolve my query instead of me sending it through via info

she has the best telephone equity the best customer care she has shown me that i have taken a policy with the right company

she deserves a "WOOO SHAME" for her excellent on time service