Going on 3 years to get a claim finalysed

Worst service you can imagine. My mother passed away in December 2019 and we weren’t informed of her policy at Miway Life. We came across the policy by accident in January 2021 and lodged a claim. After lodging the claim we didn’t receive any communication and only after lodging a complaint with the ombudsman they finally responded by June 2021. After struggling with getting all the information they apparently need they still haven’t finalised the issue and yet again not receiving any communication by January 2022 from them and yet again leaving me with lodging another complaint with the ombudsman.