Funeral claim

My wife (Nomthandazo Ellen Morabe) have been inconstant call with the service provider since tuesday the 27/07/2021 with no luck of them assist her, she lodged a claim via telephone and scores of emails also writing to Veronica whom we were told she is the manager, my wife was lodging a funeral insurance for her late father (Mr Jabulani Amos Phakathi) on the following cover MWL*** & MWL *** please help us as we are struggling to pay the parlour.