********** info from agent

I have a life policy with mi way and I have a policy with my bond originator I called mi way an requested to cancel as I don't see the need to be paying for two policies, I was advised by the mi way agent that I should not cancel the policy cos at the end of November 2022 I will get cash back I asked if his sure an he assured me 100% that I will get the cash back so the 1st week in December didn't recieve any cash back but recieved a mail about policy anniversary with new rates I then wrote a complaint on the mi way website no response third week in December wrote another complaint received a call today the 3rd January 2023 was advised the complaint with the wrong mi way as mi way life a different company........account has been debited with the new rates as per policy anniversary please all calls are recorded that you guys make very clear on all calls so track the call where YOUR AGENT ASSURED ME CASH BACK cos I won't let this go an I want all my money refunded from the date of that call if you guys refuse to give me cash back