MH
Maryna H

1 reviews | Active since Apr 2011

01 Dec 2020, 08:55

********** DEDUCTION

Mi Way contacted me for an life policy, at first I was interested but contacted them with an query on their policy. After speaking to representatives, I canceled the policy as I can't afford to throw away money that I will not have access to when I'm on pension.

Low and behold they just ignored me request an deducted money out of my account after I emailed them that I wanted to cancel and spoke to them.

I want my money transferred back into my account as well as R5.50 extra for bank charges that I had to pay for your ********** deduction.

I did ask the lady if there was changes made to the policy and it will work as an pension if not used, she should call me back.

But now after the trick you just pulled, please remove my information form your system.

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Replies (2)
MiWayLife
MiWayLife's reply01 Dec 2020, 09:54
Official
Good day Maryna H 

Thanks for taking the time to write to us and for bringing your concerns to our attention! We're so sorry to hear that your recent experience was not up to standard and we can assure you that it is never our intention to upset you in any way. Our team will investigate what happened and provide feedback. 

Kind regards
MiWayLife team
MiWayLife
MiWayLife's reply01 Dec 2020, 11:48
Official
Good day Maryna H

Thank you for taking our call allowing us the opportunity to resolve your query.

Best regards
MiWayLife team