Extreme poor service

Mi Way promises to pay claims within 48 hrs however after submitting my claim last week they went MIA on me, no call back, no acknowledgement of received claim. I'm the one that has been calling them several times but l cant get a straight answer as lm told Nosipho handles the claims. I cant believe that a big company like Mi Way only has 1 person dealing with claims, and to think l have a life cover with them, if they failing to payout a funeral benefit claim which means my lifecover is as good as null and void. Wouldn't recommend them to anyone after such unthoughtfulness and lack of value for their client.