Eric Buckle and entire team - Very poor service

Eric Buckle - Very poor service. The death incident happened over a year ago and claim has been not attended to til date. I have followed up for most of last year but MiWayLife's Eric Buckle decided to stop giving me any feedback after stating that my claim had been escalated. All my follow up emails have been ignored and when I call in at customer services I am told I will get a call back from Eric as he is always said to be unable to take the call. My brother (the late), really trusted the MiWay brand and the credibility, tried to persuade me to take insurance with them, but from the poor service that they have given me (and my brother at rest), I am really disappointed and frustrated. It is as if they want you to end up giving up on your claim.