WO
Wikus O

1 reviews | Active since Nov 2013

11 Oct 2016, 10:50

Emty Promise

<p>Requested a policy from Miway Life. Had a consultant called James speak to me on Friday. My wife is the existing Miway Client.</p> <p>James promised to send us the relevant paperwor on Monday. My wife asked again for the relevant paperwork yesterday with no luck.</p> <p>I tried phoning the call centre and held for 17 minutes without answer.</p> <p> </p> <p>Why is it that when you request bussines we get phoned ASAP, but when you need assistance nothing happens????</p>

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Replies (3)
WO
Wikus O's update11 Oct 2016, 16:13
Reviewer Update

the consultant mentioned is James Hlikilili

MiWayLife
MiWayLife's reply12 Oct 2016, 15:40
Official

Hi Wikus,

We're really sorry for the hassles you experienced trying to get things sorted out the first time around.

We have had a problem with our lines which we are currently working on as we speak. We have sent you the policy documents.

Pleas let us know if there is anything else we can help you with.

Kind regards,

The MiWayLife Team

WO
Wikus O's update25 Oct 2016, 17:29
Reviewer Update

Yes, there is. Why do you not make contact with me like promised. Wrote another review. You have 30 minutes to phone me before I cancel ALL my miway products