Dissatisfied Client not that Miway life cares

My mother passed away on the 12 February 2018 already, and I am still awaiting the claim on the funeral cover I had on her, after numerous attempts to get someone to call me on the initial claim I made I still had to email another two times before someone finally got back to me and then I had to wait another week without response and I contacted the agent again only to be told she is waiting for a document that was supp**** to her last week already oh and don't bother doing a mail to their complaints email address as I send them 3 complaints emails already and nobody and I mean nobody could be bothered to get back to me maybe a nobody like me isn't important enough to warrant a response from midway life