1 reviews | Active since Jul 2017

21 Sept 2018, 09:14

Disregard for client request and wishes

2 months in a row you guys debit before the debit date. When asking for an explanation you're given that it's a Naedo system *****up Why do you even bother asking for a debit order date if you're just gonna do as you please and debit when you want? If one has to go through so much hope for a debit. I wonder how frustrating are you when you have to payout the said policy.

I'm sure you require an affidavit from the hawks signed by some judge.

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Replies (2)
MiWayLife
MiWayLife's reply21 Sept 2018, 11:51
Official

Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this.

As discussed with our Service Manager, the debit date has been corrected and your query has been resolved.

For any further assistance please don't hesitate to contact us on ***.

Kind Regards,

The MiWayLife Team

MiWayLife
MiWayLife's reply26 Sept 2018, 16:37
Official

Thank you for taking the time to talk to us.

As discussed with Motlatsi, the matter has been resolved and your refund has been processed.

Kind Regards,

The MiWayLife Team