Disgusting,Pathetic,Unprofessional service by Miwaylife

I have life insurance with Miwaylife and during the course of about the last 18 months Miwaylife has debitted my account on the incorrect date for 4 times now.I personally had to phone Miwaylife and rectify this mistake and during this period I have been charged reversal fees by my bank and have had to sort it out myself.The employees keep getting it wrong and I have to correct them each time.The most recent pathetic service I have with Miwaylife occurred on the 18th August 2020,I liased with Customer Experience Lead namely Xolile Lufele.I explained my problem to him and clearly gave him instructions to debit my account on the 1st of every month but yet again Miwaylife have gone into my account and debitted the old premium from my account on the 31st, so now Miwaylife have debitted my account twice and I am left without money which I need immediate access too.The professionalism and know how of the employees leaves much to be desired and seemingly useless.This is life insurance and Miwaylife service delivery is pathetic.Why does Miwaylife have employees whilst the client has to rectify all the mistakes?Will Miwaylife mistreat us the consumer in time of distress and loss?