Disgusting Service

<p>Hi, </p> <p> </p> <p>Sometime mid February 2017, we requested a quotation from MiWay and a guy by the name if Mandla Mfakwe gave us a call. We we through the process and at the end of the call we were happy with the quote he had given my mother. We agreed to take the policy and given him the banking details and everything he needed. </p> <p>He promised to send us a copy of the contract and that the first premium would be the debited at the end of Fed... In between that, the nurses made and appointment to come and draw bloods from my mom for al the necessary checks. </p> <p> </p> <p>The end of Feb came, and there was no deduction off my mother’s account. We were then of the impression that the premium would then go off at the end of March, but it till didn’t..... I called miway and asked why that was - i spoke Lerato Mogale - who informed me that my mother’s life policy is not active, it was waiting from acceptance (What acceptance when at the end of the call we clearly stated that we accept the quotation and we want to go ahead with the policy?).. Lerato then called my mom to make arrangements for the debit order to go off her account on the 10th of March so that the policy can be activated.... BUT STILL THERE WAS NOT DEDUCTION on my mother’s account. Since then i have tried to send several emails to Lerato Mogale and i have also tried to call your call centre to find out what is going on - do they want this business or do they not?????????????????? There are plenty insurance company would welcome the R400 premium that we want to pay. </p> <p> </p> <p>I need someone to call me and give me straight answers. I am sick and tired of waiting to speaking to someone for 30 minutes. Do you want my business or not? </p> <p> </p> <p>When we accepted the quote the Mandla Mfakwe said my mom would be covered immediately and as such, my mother resigned from her "then" life cover... So it has been almost three months that my mom is uncovered. </p> <p> </p> <p>Someone call me please</p> <p> </p>