Disgusting and inhumane service

I renewed my policy after I cancelled it previously for the same reason I am now complaining about. Miway life was supposed to debit my account for the first time on 31 July 2018, they debited on the 25th July,I called and asked for a refund, I was unhappy that I would be refunded the following week as that was money for my 8 month olds milk, the call was escalated to Motlatsi, I was told he is the manager,he promised I would be refunded the following day which was Friday 27 July but this Never happened.it is the weekend and my child is without milk,I had to give him fresh milk. The service is disgusting to say the least,miway cares more about enriching themselves and people don't matter.i need my refund and will take this matter further for the financial stress I was put under , including my 8 month old who had to drink fresh milk because of Motlatsi and Miway life's incompetence.